Privacy Policy

Effective Date: April 2026

Last Reviewed: April 24, 2026

Texas Pride Painting LLC ("Texas Pride Painting," "we," "our," or "us") respects your privacy. This policy explains how we collect, use, share, and protect information when you visit our website or use our painting services in the Austin area.

I want to... How
Opt out of marketing emails Email info@texaspridepaintingllc.com
Stop receiving text messages Reply STOP to any text
Access, correct, or delete my data Email info@texaspridepaintingllc.com with "Privacy Request" in subject
Opt out of targeted advertising Enable GPC in your browser, or see Cookies section
Opt out of data sale or sharing Email info@texaspridepaintingllc.com
Exercise Texas TDPSA rights See "Texas Privacy Rights" section
Appeal a denied privacy request Email info@texaspridepaintingllc.com with "Appeal" in subject

Information We Collect

We collect information you provide directly when you:

  • Submit a contact form or request an estimate
  • Call or email us
  • Sign a service agreement

This may include your name, email address, phone number, street address, and project details. We also collect:

  • Property details and project information (including photos of surfaces to be painted that you share with us for estimates)
  • Before and after photos of completed work (for service records and, with your permission, marketing)
  • Color selections, paint brand preferences, and finish specifications
  • Payment information (processed by third-party payment processors, we do not store full card numbers)
  • Appointment and scheduling preferences

When you submit forms on our website, we automatically collect technical information including your IP address, browser type, timestamp, and anti-abuse verification signals (via Cloudflare Turnstile) to protect against spam and fraud.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide estimates
  • Schedule and deliver services
  • Send project updates and follow-up communications
  • Improve our website and services
  • Travel to and assess properties for estimates and service delivery
  • Verify form submissions are from real humans (via anti-abuse tools)
  • Measure marketing effectiveness across our website and advertising campaigns
  • Respond to legal requests and enforce our agreements

We do not sell your personal information for monetary consideration, and we do not rent your personal information to third parties. We also do not use your personal information to train artificial intelligence or machine learning models. However, our use of advertising platforms (see Cookies & Analytics below) may be considered "sharing" for cross-context behavioral advertising under the Texas Data Privacy and Security Act (TDPSA). See the "Texas Privacy Rights" section below for how to opt out.

Cookies & Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve our marketing. Specifically, we use:

  • Google Analytics (Google LLC), to measure traffic, page performance, and user behavior
  • Google Ads (Google LLC), for search and display advertising, including retargeting ads
  • Meta Pixel and Facebook/Instagram Ads (Meta Platforms, Inc.), for social media advertising, including retargeting
  • Cloudflare (Cloudflare, Inc.), for website performance, security, and anti-spam (including Cloudflare Turnstile on our contact form)

Your choices:

Third-Party Services

Our website may integrate with the following third-party services:

  • Google Maps: to display our service areas and business location
  • Google Business Profile: to display customer reviews
  • Form processing services: to securely handle contact form submissions
  • Google Analytics and Google Ads (Google LLC): analytics and advertising
  • Meta Platforms, Inc.: Meta Pixel and Facebook/Instagram advertising
  • Cloudflare (Cloudflare, Inc.): website hosting, security, and bot detection
  • Go High Level (HighLevel, LLC): customer relationship management and contact form processing
  • Payment processors: third-party services used to process payments

Each of these services operates under its own privacy policy. We encourage you to review their policies for details on how they handle data.

SMS/Text Messaging

If you opt in to receive text messages from Texas Pride Painting LLC, the following applies to your mobile information:

We may send you automated text messages related to appointment reminders, project updates, and, with your separate consent, promotional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of opt-in data and consent (including phone numbers collected through SMS opt-in) will not be shared with any third parties except service providers who assist in delivering our messaging program.

We store consent records including the date, time, method of opt-in, and the consent language presented at the time of opt-in, as required by applicable regulations.

For full SMS program terms including message frequency, opt-out instructions, and carrier disclaimers, see our Terms of Service.

Message frequency varies based on your engagement with us and the nature of your inquiry.

Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy:

  • Contact form submissions and customer inquiries: up to 3 years from last contact
  • Service records and project history (including before/after photos): up to 7 years to support warranty claims and service history
  • Transaction records: up to 7 years to meet Texas tax and accounting requirements
  • Marketing database entries: until you opt out, plus up to 30 days for suppression list maintenance
  • Website analytics data: up to 14 months (the maximum retention period for Google Analytics)
  • Security and access logs: up to 90 days
  • Text message opt-in records and consent logs: retained indefinitely while opted in; after opt-out, retained for up to 4 years to demonstrate TCPA compliance

We may retain information longer when required by law, necessary to resolve disputes, or necessary to enforce our agreements.

Your Rights

You have rights regarding your personal information. For all customers:

Response timeline:

We will respond to rights requests within 45 days, as required by the Texas Data Privacy and Security Act. We may extend this period by an additional 45 days when reasonably necessary; if we do, we will notify you and explain why.

How to submit a request:

Email info@texaspridepaintingllc.com with "Privacy Rights Request" in the subject and include:

  • Your name
  • Email and/or phone number associated with our records
  • The specific right you are exercising
  • Information to help us verify your identity

Authorized agents:

You may authorize another person to submit a request on your behalf. We will require written proof of authorization.

Right to appeal:

If we decline your request, you may appeal by emailing info@texaspridepaintingllc.com with "Privacy Appeal" in the subject. We will respond within 60 days. If we deny your appeal, you may contact the Texas Attorney General's Consumer Protection Division (see below).

Non-discrimination:

We will not discriminate against you for exercising any privacy right.

Texas Privacy Rights

If you are a Texas resident, you have rights under the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024. These include the right to:

  • Confirm whether we process your personal data
  • Access your personal data in a portable format
  • Correct inaccurate personal data
  • Delete personal data we hold about you
  • Opt out of the sale of your personal data
  • Opt out of targeted advertising (the processing of your personal data for targeted advertising based on your activities across different websites)
  • Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects

How to exercise these rights:

Email info@texaspridepaintingllc.com with "Texas Privacy Request" in the subject line. Include your name, contact information, Texas residency, and the specific right you wish to exercise.

Sensitive data:

We do not knowingly collect sensitive personal data as defined by the TDPSA (racial/ethnic origin, religious beliefs, mental or physical health diagnosis, sexuality, immigration status, genetic or biometric data, precise geolocation, or children's data). If we collect any such data incidentally, we will obtain your consent as required.

Universal Opt-Out Mechanisms:

Our website honors Global Privacy Control (GPC) signals as a valid universal opt-out of the sale of personal data and of targeted advertising, as required by TDPSA beginning January 1, 2025.

Texas Attorney General complaints:

If you believe we have not complied with Texas privacy law, you may file a complaint with the Texas Attorney General Consumer Protection Division:

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

Specific safeguards include HTTPS encryption for all website traffic, Cloudflare Web Application Firewall and bot detection, role-based access controls for our business systems, secure password requirements, and regular review of access logs.

Changes to This Policy

We may update this Privacy Policy from time to time.

  • Minor changes (clarifications, typos): We will update the "Last Reviewed" date at the top of this page.
  • Material changes (changes to how we collect, use, or share your information): We will update the "Effective Date" and provide notice through our website. If you are a current customer, we will notify you via email or text where we have your contact information.

International Users

Texas Pride Painting LLC operates in Texas, United States. If you access our Services from outside the United States, your information will be transferred to and processed in the United States. By using our Services, you consent to this transfer.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete it.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have any other privacy-related concern, contact us:

Mail:

Texas Pride Painting LLC
Attn: Privacy Inquiries
19208 Scoria Dr
Pflugerville, TX 78660
United States